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EUROPEBATTLEFIELDSTOURS

Privacy Policy

Last updated: 2025-12-22

1. Introduction

This Privacy Policy explains how Europe Battlefields Tours("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, make a booking, or use any of our services ("Services").

We are committed to protecting your privacy and handling your data in a transparent and secure manner. This Policy complies with applicable French and European data protection laws, including the General Data Protection Regulation (GDPR).

By using our website or Services, you agree to the practices described in this Privacy Policy.

2. Information we collect

2.1 Information you provide directly

We may collect the following information that you provide directly:

  • Name & firstname
  • Email address
  • Phone number
  • Booking details (tour, tour date, number of participants, preferences)
  • Messages or inquiries you send us

2.2 Payment information (Stripe)

We do not store or have access to your full payment details. All online payments made through our website are processed securely by Stripe, our third-party payment processor.

When you make a payment, Stripe may collect information such as:

  • Cardholder name
  • Card number (encrypted)
  • Billing address
  • Transaction details

Stripe processes this data in accordance with its own Terms of Service and Privacy Policy. By completing a booking and making a payment, you agree to Stripe's processing of your payment information.

2.3 Automatically collected information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the website
  • Referring website or source

This information helps us understand how our website is used and to improve performance and user experience.

2.4 Cookies & tracking technologies

We use cookies and similar tracking technologies to:

  • Enable essential website functions
  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve performance and user experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

3. How we use your information

We use your personal information for the following purposes:

  • To process, confirm, and manage bookings
  • To communicate with you regarding your reservation or inquiries
  • To provide customer support
  • To improve our website, Services, and overall user experience
  • To send important updates related to your booking
  • To comply with legal, regulatory, and accounting obligations
  • To prevent fraud, abuse, or misuse of our Services

We do not sell or rent your personal information to third parties.

4. Legal basis for processing (GDPR)

We process your personal data under the following legal bases, as permitted by the GDPR:

  • Contractual necessity: to process and manage your booking and provide the Services you request.
  • Legitimate interest: to improve our Services, ensure security, and prevent fraud.
  • Legal obligation: to comply with accounting, tax, and regulatory requirements.
  • Consent: for optional cookies, analytics, or marketing communications, where applicable.

5. Sharing your information

We only share your personal information with trusted third parties when necessary and for the purposes described in this Policy.

5.1 Service providers

We may share data with service providers who assist us in operating our website and delivering our Services, such as:

  • Stripe (payment processing)
  • Email service providers
  • Website hosting providers
  • Analytics tools (e.g., Google Analytics)

These providers are required to protect your information and may only use it to provide the services we have requested from them.

5.2 Legal requirements

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

  • Comply with a legal obligation, court order, or government request
  • Protect our rights, property, or safety
  • Prevent fraud or other illegal activities

We do not share your personal data with third parties for their own marketing purposes.

6. International data transfers

As part of our operations and use of third-party providers such as Stripe and analytics tools, some of your personal data may be transferred to and processed in countries outside the European Union.

When such transfers occur, we take appropriate measures to ensure that your data remains protected, including:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant data protection agreements
  • Other appropriate safeguards required by applicable law

7. Data retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal and accounting obligations
  • Resolve disputes and enforce our agreements

Typical retention periods include:

  • Booking and transaction records: 6–10 years
  • Customer communications: 1–3 years
  • Analytics data: up to 26 months

8. Data security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration, including:

  • Encrypted connections (HTTPS)
  • Secure servers and restricted access to personal data
  • Use of Stripe for encrypted and PCI-compliant payment processing

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take all reasonable steps to safeguard your data.

9. Your rights (GDPR)

If you are located in the European Union, you have the following rights in relation to your personal data:

  • Right of access: to request a copy of the personal data we hold about you.
  • Right to rectification: to correct inaccurate or incomplete information.
  • Right to erasure ("right to be forgotten").
  • Right to restrict processing in certain circumstances.
  • Right to data portability to another provider.
  • Right to object to certain types of processing.
  • Right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at contact@europebattlefieldstours.com. We may request proof of identity before responding to your request.

10. Children's privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from minors.

If we become aware that we have collected personal data from a child, we will take steps to delete such information as soon as possible.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

The "Last updated" date at the top of this page indicates the latest version. Continued use of our website and Services after any changes constitutes acceptance of the updated Policy.

13. Contact information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: